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Complaints

Summary of how to make a complaint against a member of ATAINZ

All complaints must either be completed online by clicking here, or be in writing and on the approved complaint form. Please click here to download the complaint form.

We will need the following details:

Complaints must be accompanied by a fee of $100.

IMPORTANT - The complaints process does not investigate issues relating to fees. Fees charged by ATAINZ members are a commercial matter between the member and their clients and are outside of ATAINZ’s jurisdiction.

Where a dispute regarding fees arises you should talk to the member about your concerns with the view to reaching a settlement. If this fails, consider contacting an organisation which mediates commercial disputes. There is usually a cost in using mediation services.

Be aware that if you choose not to pay the member they may raise a claim against you in a court of law which you will need to defend.

As the accountancy profession is not regulated, there is no schedule of fees for accountants, tax agents, financial planners or advisers. The marketplace determines rates and ensures fees remain competitive.

Fees will vary based on many factors, including number of employees, the service being provided and the practice's costs and overheads. Whenever you use the services of a member of ATAINZ you should request a letter of engagement that clearly sets out the services to be provided and the basis on which fees will be charged. 

atainz, accountants, tax agents, institute, new zealand, accountants and tax agents institute